What must a government entity do when it gets my request

  • Inform you in writing that it has so received it.
  • Deal with the Application as quickly as possible and inform you of any difficulties being experienced. This will help both parties in possibly coming to a mutual workable understanding, particularly if the request is a complex one (eg. large volume of documents requested) or where it will take longer than the prescribed time allowed within which to find the document.
  • Inform you within 30 days of receipt of the Application whether or not the information will be disclosed and grant access or inform you of your rights of appeal as the case may be.